Frequently Asked Questions

Why do I need to reset my password every time I want to log into the web app?

This article explains the most common cause of the issue in office environments when users are connected to a network behind a proxy.

Written by Veljko
Updated over a week ago

How can I reset my password?

Read more about what to do when you're locked out of your account. Also resolves Google login issues.

Written by Vedran
Updated over a week ago

How to close my account?

Details on how to delete a Toggl Track account and limitations that might prevent you from doing so

Written by Vedran
Updated over a week ago

How to log in with Google?

Instructions on setting up Google sign-in. Includes troubleshooting steps for Google sign-in problems

Written by Vedran
Updated over a week ago

How to sign in with Apple?

Use your Apple ID to safely log into Toggl Track

Written by Vedran
Updated over a week ago

Who are organization owners?

Find out the purpose of the organization owner and how they're assigned

Written by Veljko
Updated over a week ago

How do I delete or close my workspace

This article explains how you can delete or close a workspace if you are the only user or have other members tracking time with you

Written by Veljko
Updated over a week ago

Where did the Account Dashboard go?

The Account Dashboard has been deprecated. This guide explains where we've moved its features.

Written by Nida
Updated over a week ago

What data do our locally installed apps store?

Toggl Track’s desktop apps and Toggl Track browser extension store some data locally. Here’s more on what data we store and where.

Written by Nida
Updated over a week ago

Where is my API key located?

Your API token can help you setup custom integrations.

Written by Vedran
Updated over a week ago

How to unsubscribe from Toggl Track emails?

Details on how to unsubscribe from Toggl Track marketing content.

Written by Vedran
Updated over a week ago

How to view entries older than 90 days?

Need to go back further than 90 days when using the Calendar View? Learn how to add entries more than 3 months into the past.

Written by Vedran
Updated over a week ago

How do I connect Toggl with my calendar?

Pull events from your calendar to Toggl or show time entries inside your calendar.

Written by Vedran
Updated over a week ago

How to merge Clients?

Step by step process on how to combine two Clients into one

Written by Vedran
Updated over a week ago

Why can I no longer start the timer in the Desktop app?

Has the play button disappeared? Does the app only allow you to input a duration? Here's how to solve that.

Written by Vedran
Updated over a week ago

How to track time for a client

Add / assign time to a specific client in your workspace.

Written by Vedran
Updated over a week ago

How to generate a report for a client?

Use reports to share time tracking data with your clients

Written by Vedran
Updated over a week ago

How to stop a running timer?

Stop a time entry when workspace restrictions are being enforced

Written by Vedran
Updated over a week ago

Why is my time offset by a few hours?

Are your reports showing a different time than the Timer page? Timezones are the reason; it's possible to change your time zone.

Written by Vedran
Updated over a week ago

How to enable the Pomodoro timer?

Everything about Pomodoro and how it works in Toggl Track

Written by Vedran
Updated over a week ago

How to change the time format?

Change Toggl Track from 12-hour (am/pm) format to 24-hour

Written by Vedran
Updated over a week ago

How to change the first day of the week?

Change the beginning of the week from Monday to any other day

Written by Vedran
Updated over a week ago

Where is my tracked time?

Learn where to look when it seems like your time is lost

Written by Vedran
Updated over a week ago

How are time entries assigned to the correct workspace?

Written by Nida
Updated over a week ago

Does Toggl have a pause feature?

An explanation for the lack of a pause feature and how grouping can be helpful.

Written by Vedran
Updated over a week ago

Are there any keyboard shortcuts?

Keyboard shortcuts can be used on the web app and on your Desktop app.

Written by Vedran
Updated over a week ago

How to edit a client in a workspace?

Change a client's name or remove multiple clients at once.

Written by Vedran
Updated over a week ago

Can Toggl Track work offline?

Details on what happens when you lose access to the internet

Written by Vedran
Updated over a week ago

How does Toggl Track sync data?

This article describes how you can use Toggl Track on several platforms with the same account.

Written by Veljko
Updated over a week ago

Does removing users delete their data?

Read what happens when you delete a user from the workspace.

Written by Vedran
Updated over a week ago

Which browsers does Toggl Track support?

See which internet browsers work best with Toggl Track.

Written by Vedran
Updated over a week ago

Do you have an API available?

Basic details about Toggl Track's public API and open-source projects

Written by Vedran
Updated over a week ago

Does Toggl Track work with Microsoft Edge?

Details on Edge browser compatibility

Written by Vedran
Updated over a week ago

Is Toggl Track available in other languages?

Explains Toggl Track's current status and plans for multilingual support

Written by Vedran
Updated over a week ago

How can I merge Projects?

Need to merge time entries from two projects into one? Here's how.

Written by Nida
Updated over a week ago

Can I undelete Time Entries and other data?

While an undo option temporarily appears, Toggl Track does not have a "trash" to restore items from. Read about which data we can restore.

Written by Nida
Updated over a week ago

Unlock all Toggl Track's features with the Premium plan!

Use our Premium plan to make data-driven decisions for your business.

Written by Kadri
Updated over a week ago

How to cancel a subscription?

Canceling a subscription and preventing future charges

Written by Vedran
Updated over a week ago

How to update the payment details?

Switch to a different payment method, or just change your credit card details

Written by Vedran
Updated over a week ago

How to change the billing information?

Updating the organization billing details such as VAT, address, zip code, etc.

Written by Vedran
Updated over a week ago

Who is the subscribing member?

Details on what it means to be the paying user for an organization and how to change it to someone else

Written by Veljko
Updated over a week ago

What are the differences between Starter and Premium?

Read about the features that differentiate the two paid plans in Toggl Track.

Written by Vedran
Updated over a week ago

Where are my invoices located?

Download a PDF copy of invoices created for your organization.

Written by Rico
Updated over a week ago

Which payment methods do you support?

Details on credit card payments and wire transfers

Written by Vedran
Updated over a week ago

What causes organizations to get frozen?

Read what to do if your organization got frozen.

Written by Vedran
Updated over a week ago

Why did my integration stop working?

Details on why an API plugin tool might start returning the 410 Gone error

Written by Vedran
Updated over a week ago

Can Toggl Track take screenshots of my employee's screen while they work?

Learn why we don't support screenshot monitoring and other surveillance features in Toggl Track.

Written by Nida
Updated over a week ago

What does "Other" mean in Summary Reports?

An explanation for how we calculate the "Other" segment in the Summary Report pie chart.

Written by Nida
Updated over a week ago

Why is Toggl Track Desktop refusing to sync?

Help if the Toggl Track Desktop for Windows app is offline, showing no network, synchronizing failed and can't login to the desktop app

Written by Vedran
Updated over a week ago

What to expect from Toggl Track Support?

Details regarding Support working hours, response times, SLA, and more.

Written by Vedran
Updated over a week ago