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Frequently Asked Questions
Frequently Asked Questions
Get instant answers to the most common questions we get
+2
52 articles in this collection
Written by
Nida,
Vedran,
Veljko
and 2 others
Accounts and workspace
Why do I need to reset my password every time I want to log into the web app?
This article explains the most common cause of the issue in office environments when users are connected to a network behind a proxy.
Written by
Veljko
Updated over a week ago
Where did the Team Activity page go?
We recently moved the team activity page. Here's where it is now.
Written by
Nida
Updated over a week ago
How can I reset my password?
Read more about what to do when you're locked out of your account. Also resolves Google login issues.
Written by
Vedran
Updated over a week ago
How to close my account?
Details on how to delete a Toggl Track account and limitations that might prevent you from doing so
Written by
Vedran
Updated over a week ago
How to log in with Google?
Instructions on setting up Google sign-in. Includes troubleshooting steps for Google sign-in problems
Written by
Vedran
Updated over a week ago
How to sign in with Apple?
Use your Apple ID to safely log into Toggl Track
Written by
Vedran
Updated over a week ago
Who are organization owners?
Find out the purpose of the organization owner and how they're assigned
Written by
Veljko
Updated over a week ago
How do I delete or close my Organization.
This article explains how you can delete or close an organization if you are the only user or have other members tracking time with you
Written by
Veljko
Updated over a week ago
What data do our locally installed apps store?
Toggl Track’s desktop apps and Toggl Track browser extension store some data locally. Here’s more on what data we store and where.
Written by
Nida
Updated over a week ago
Where is my API key located?
Your API token can help you setup custom integrations.
Written by
Vedran
Updated over a week ago
How to unsubscribe from Toggl Track emails?
Details on how to unsubscribe from Toggl Track marketing content.
Written by
Vedran
Updated over a week ago
How to erase all my data?
Details on how to make a request to be forgotten and deleting all your data as defined under the GDPR
Written by
Vedran
Updated over a week ago
Time tracking
How to view entries older than 90 days?
Need to go back further than 90 days when using the Calendar View? Learn how to add entries more than 3 months into the past.
Written by
Vedran
Updated over a week ago
Can I start a time entry with a URL?
Create URLs for time entries and start the time entry with one click. Simplify time entry creation for your team!
Written by
Nida
Updated over a week ago
How do I connect Toggl with my calendar?
Pull events from your calendar to Toggl or show time entries inside your calendar.
Written by
Vedran
Updated over a week ago
How to merge Clients?
Step by step process on how to combine two Clients into one
Written by
Vedran
Updated over a week ago
Why can I no longer start the timer in the Desktop app?
Has the play button disappeared? Does the app only allow you to input a duration? Here's how to solve that.
Written by
Vedran
Updated over a week ago
How to track time for a client
Add / assign time to a specific client in your workspace.
Written by
Vedran
Updated over a week ago
How to generate a report for a client?
Use reports to share time tracking data with your clients
Written by
Vedran
Updated over a week ago
How to stop a running timer?
Stop a time entry when workspace restrictions are being enforced
Written by
Vedran
Updated over a week ago
Why is my time offset by a few hours?
Are your reports showing a different time than the Timer page? Timezones are the reason; it's possible to change your time zone.
Written by
Vedran
Updated over a week ago
How to enable the Pomodoro timer?
Everything about Pomodoro and how it works in Toggl Track
Written by
Vedran
Updated over a week ago
How to change the time format?
Change Toggl Track from 12-hour (am/pm) format to 24-hour
Written by
Vedran
Updated over a week ago
How to change the first day of the week?
Change the beginning of the week from Monday to any other day
Written by
Vedran
Updated over a week ago
Where is my tracked time?
Learn where to look when it seems like your time is lost
Written by
Vedran
Updated over a week ago
How are time entries assigned to the correct workspace?
Written by
Nida
Updated over a week ago
Does Toggl have a pause feature?
An explanation for the lack of a pause feature and how grouping can be helpful.
Written by
Vedran
Updated over a week ago
Are there any keyboard shortcuts?
Keyboard shortcuts can be used on the web app and on your Desktop app.
Written by
Vedran
Updated over a week ago
How to edit a client in a workspace?
Change a client's name or remove multiple clients at once.
Written by
Vedran
Updated over a week ago
Can Toggl Track work offline?
Details on what happens when you lose access to the internet
Written by
Vedran
Updated over a week ago
How does Toggl Track sync data?
This article describes how you can use Toggl Track on several platforms with the same account.
Written by
Veljko
Updated over a week ago
Does removing users delete their data?
Read what happens when you delete a user from the workspace.
Written by
Vedran
Updated over a week ago
Which browsers does Toggl Track support?
See which internet browsers work best with Toggl Track.
Written by
Vedran
Updated over a week ago
Does Toggl Track work with Microsoft Edge?
Details on Edge browser compatibility
Written by
Vedran
Updated over a week ago
Is Toggl Track available in other languages?
Explains Toggl Track's current status and plans for multilingual support
Written by
Vedran
Updated over a week ago
How can I merge Projects?
Need to merge time entries from two projects into one? Here's how.
Written by
Nida
Updated over a week ago
Can I undelete Time Entries and other data?
While an undo option temporarily appears, Toggl Track does not have a "trash" to restore items from. Read about which data we can restore.
Written by
Nida
Updated over a week ago
Subscription and payments
Unlock all Toggl Track's features with the Premium plan!
Use our Premium plan to make data-driven decisions for your business.
Written by
Kadri
Updated over a week ago
What happened to my Subscription page?
Everything you need to know about Toggl Track's new payment & billing system - Stripe
Written by
Vedran
Updated this week
How to cancel a subscription?
Canceling a subscription and preventing future charges
Written by
Vedran
Updated this week
How to update the payment details?
Switch to a different payment method, or just change your credit card details
Written by
Vedran
Updated over a week ago
How to change the billing information?
Updating the organization billing details such as VAT, address, zip code, etc.
Written by
Vedran
Updated over a week ago
Who is the subscribing member?
Details on what it means to be the paying user for an organization and how to change it to someone else
Written by
Veljko
Updated over a week ago
What are the differences between Starter and Premium?
Read about the features that differentiate the two paid plans in Toggl Track.
Written by
Vedran
Updated over a week ago
Where are my invoices located?
Download a PDF copy of invoices created for your organization.
Written by
Rico
Updated over a week ago
Which payment methods do you support?
Details on credit card payments and wire transfers
Written by
Vedran
Updated over a week ago
What causes organizations to get frozen?
Read what to do if your organization got frozen.
Written by
Vedran
Updated over a week ago
Other
Why did my integration stop working?
Details on why an API plugin tool might start returning the 410 Gone error
Written by
Vedran
Updated over a week ago
Can Toggl Track take screenshots of my employee's screen while they work?
Learn why we don't support screenshot monitoring and other surveillance features in Toggl Track.
Written by
Nida
Updated over a week ago
What does "Other" mean in Summary Reports?
An explanation for how we calculate the "Other" segment in the Summary Report pie chart.
Written by
Nida
Updated over a week ago
Why is Toggl Track Desktop refusing to sync?
Help if the Toggl Track Desktop for Windows app is offline, showing no network, synchronizing failed and can't login to the desktop app
Written by
Vedran
Updated over a week ago
What to expect from Toggl Track Support?
Details regarding Support working hours, response times, SLA, and more.
Written by
Vedran
Updated over a week ago