How to cancel a subscription?

Canceling a subscription and preventing future charges

Vedran avatar
Written by Vedran
Updated over a week ago

Canceling the subscription will prevent Toggl Track from charging you in the future. Please note that access to paid features won't be suspended immediately. Since Toggl Track charges in advance, the workspace will remain on the paid plan until the end of the current billing cycle.

The steps required to cancel a subscription are: 

  1. Click on "Downgrade to Free" under the Free plan tile.

    1. If you're on our old payment system you'll immediately see a popup asking you to confirm and leave a reason for canceling.

    2. If you're on the new billing system you'll be directed to the Billing Portal page. To execute the cancelation click on "Cancel plan" and then confirm by hitting the "Cancel plan" button again.

If you cannot change your subscription, it could be because a change to this subscription is currently pending. In this case, please reach out to Support via the chat button in the bottom right corner.

For more details on the differences between the two billing systems open this article.

Need more help or have suggestions for improvements? Contact our support team via chat using the purple chat button in the bottom-right corner.

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