You can pay for your Toggl Track subscription annually or monthly, based on your preference. Here's the difference between the two.
Paying monthly
Monthly payments work similarly to other services. You are charged monthly based on your organization's number of users. If you add a user mid-month, you are billed pro-rata for them in the next month's invoice. Click here to read more about proration.
They are more expensive than annual but offer more flexibility as you're billed for one month at a time.
Paying annually
After the free trial ends, you'll be charged for the entire year in advance. The total amount will depend on the selected plan and the number of active users in your organization.
Adding new users to the organization will issue prorated (pro rata) charges for those users for the remainder of the annual cycle. Click here to read more about proration.
Removing users from the organization will issue a credit which can be used to add new users later in the annual cycle.
Credits when removing users are limited to the current annual cycle. It will not carry over to the next one.
For both annual and monthly plans
The free trial is enabled automatically for your first organization and workspace. Subsequent organizations and workspaces are on the Free plan.
You will be charged for all active users in the organization after the trial ends. There is no way to have "free" users in a paid organization.
The plan will renew each month or year automatically until canceled.
Charges incurred during the cycle (adding new users) will be added to the next invoice pro-rata.
Refunds will only be issued if a system error caused the charge. See our Terms of Use for more info.
We will downgrade the organization to Free or suspended unless we can collect a payment within seven days of creating an invoice.
An invoice is generated every time we charge your organization. You can download this, as explained here.
Canceling a subscription won't end it immediately. You will continue to have access to the canceled plan's features until the end of the current billing cycle (monthly or annual). Canceling prevents your organization from being charged in the future.
How does proration work at Toggl Track?
If your Organization's user count changed during the subscription cycle, you'd see additional items in your next Track invoice. They'll look something like this:
Remaining time represents the charges/cost to finish the current subscription cycle with the new user count.
Unused time is the credit you receive for the unused portion of the subscription. It's issued for fewer users as it doesn't include the newly added user(s).
ℹ️ To calculate the actual cost of the added user(s), deduct the unused time charges from the remaining time charges.
If you still have questions about subscription payments, please contact our Support team by clicking on the purple chat icon in the bottom right corner of this page to start a chat or search our knowledge base.