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What causes organizations to get suspended?

Read what to do if your organization got suspended.

Vedran avatar
Written by Vedran
Updated over a week ago

For an organization to be suspended the following conditions need to be met:

  • The Organization needs to have over 5 users.

  • The latest invoice has remained unpaid for 7 or more days, or the Organization subscription has been canceled.

To un-suspend the organization you need to update the payment details or reduce the number of active users to 5 or fewer. 

While an organization is suspended you won't be able to track any new time within the organization. However, you can still...

  • Generate reports.

  • Edit users on the Team page.

Note: If you are on our Enterprise plan, have multiple workspaces under on Organization and downgrade your Organization to Premium, Starter or Free, we will suspend all but the oldest Workspace in the Organization.

Need help unsuspending your organization? Please contact our Support team by clicking on the purple chat icon in the bottom right corner of this page to start a chat.

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