You may need to clear your app’s cache when the local database has become corrupt or has some erroneous data in it. This can happen when the application upgrade fails, your computer has suddenly crashed or the computer hard disk is faulty or full.

Please note that clearing the local data from Toggl Track desktop apps deletes all of your unsynced data. 

Instructions for Windows

1. Access Preferences

Clear Cache Windows 1

2. Scroll to the bottom and click on "Clear cache"

Instructions for Mac

Clear Cache macOS

Instructions for Linux

Clearing the Database Manually

If you’re unable to open the app, then you need to physically delete some files in order to flush the local database.

OSX: Regular version

1. Open Terminal.

2. Type the following then hit Return

open ~/Library/Application\ Support/Toggl

3. In the Finder window that opens delete every file and folder from within the "production" directory.

OSX: App Store version

1. Open Terminal.

2. Type the following then hit Return: 

open ~/Library/Containers/com.toggl.toggldesktop.TogglDesktop/Data/Library/Application\ Support/Toggl

3. In the Finder window that opens delete every file and folder from within the "production" directory.

Windows: Regular version

1. Using Windows Explorer navigate to: C:\Users\<username>\AppData\Local\TogglDesktop. 

The easiest way to open up the correct location is to copy %LOCALAPPDATA%/TogglDesktop into the Windows Explorer address bar and press Enter.

Windows: Windows Store version

1. Using Windows Explorer navigate to: C:\Users\user_name\AppData\Local\Packages\TogglO.TogglDesktop_storeid
\LocalCache\Local\TogglDesktop

NOTE: "user_name" should be replaced by your Windows user name and "storeid" should be replaced with a unique Microsoft Store ID assigned to the app on download.

2. Remove the file named toggldesktop.db.

Linux

  1. Remove all the files from
/home//.local/share/Toggl/Toggl\ Desktop

Need more help with our desktop apps? Feel free to contact our support team

Did this answer your question?