What to expect from Toggl Track Support?

Toggl Track Support can be easily reached via chat. You can start a chat using the purple chat icon in the bottom-right corner of every page while logged into the web app or while browsing this knowledge base.

Office hours

We don't have regular office hours during the workweek. The people within Toggl Track Support are distributed evenly around the globe. It allows us to prove timely responses regardless of the user location.

Weekends are an exception. During weekends there will be fewer people responding to user queries. Response times are longer during weekends.

How quickly does Toggl Track Support respond to questions?

Our promise (mentioned in the Terms of Service) is to provide a reply within 24 hours. In practice, however, you can expect a much faster reply. Median response time is currently 1 hour.

Which Toggl Track users are eligible for Support?

Any Toggl Track user, regardless of the payment plan, may contact Support for help.

How can I follow up on an ongoing issue I already discussed with Support?

To keep everything in one place, reply directly in the same chat or email thread where the issue was first raised. This ensures the same team member handling your case receives the additional details. If a specific team member is already in contact with someone from your organization, you can send any further questions through that same conversation and they will be addressed there.

Which Toggl product am I using?

If Support asks you to confirm which product you were using, note that Toggl offers several separate products: Toggl Track (time tracking), Toggl Plan (project planning), and Toggl 2.0 (project management). Confirming the correct product, along with your account email and any invoice or receipt number, helps Support locate your account and investigate faster.

Does Toggl Track Support have an SLA?

No. Toggl Track Support team does not currently have an SLA.

Is there phone support?

No. Support team can only provide help via email or the integrated chat widget.

Can Toggl Track Support assist with custom apps powered by the Toggl Track API?

We might. Support has a good understanding of Toggl Track API and might be able to pin down a reason why a specific request isn't working.

However, we cannot write scripts for you or troubleshoot your own code.

Updated on: 07/24/2026