> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.toggl.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Toggl Track Onboarding Packages

If your team wants to ensure a smooth rollout, strong adoption, and long-term success, our **paid onboarding services** are designed to help you get set up correctly from day one.

Our onboarding packages are available for teams on **Starter** and **Premium annual plans**.

Teams on **Enterprise plans** receive fully tailored onboarding as part of their package, including a customized rollout plan and dedicated support.

### Why Choose Onboarding Services?

While Toggl Track is easy to use, team setups can quickly become complex — especially when:

* You’re onboarding multiple users
* You need clean reporting from day one
* You manage multiple projects or clients
* You require integrations or structured data
* You want to avoid costly setup mistakes

Our onboarding specialists ensure your workspace is structured correctly, your admins are confident, and your team adopts time tracking consistently.

Toggl Track offers great flexibility that reflect your onboarding needs.

### **Onboarding Packages Overview**

(See full package comparison [in the brochure](https://21421994.fs1.hubspotusercontent-na1.net/hubfs/21421994/Knowledge%20Base/Toggl%20Onboarding%20Packages.pdf))

#### 1. Setup Package

**Best for:** Small teams (up to 30 users) with straightforward setups.

A fast, expert-guided foundation to ensure your workspace is configured correctly.

Price: $600

##### What’s included:

* 3 live 30-minute sessions (recorded and shared):
* Account setup review
* Admin training
* Team training
* Expert review of projects, clients, permissions, and reporting setup
* Self-serve onboarding guides and videos for admins and end users

##### Ideal if:

* You want expert validation without a heavy onboarding process
* You want to launch quickly
* You prefer a lean, affordable option

**Outcome:** Confidence from day one, fewer setup mistakes, and faster team adoption.

---

#### 2. Enable Package

**Best for:** Mid-sized teams (30–49 users) with growing complexity.

Structured onboarding covering admins and end users — plus post-session support.

Price: $1,200

##### What’s included:

* 3 hours of live onboarding sessions:
* Guided workspace configuration
* Admin training (project management, reporting, scaling)
* Team training
* 5 days of chat/email follow-up support
* Access to Customer Success bulk upload tools
* Onboarding guides and training videos

##### Ideal if:

* You need structured onboarding for the entire team
* You want hands-on admin enablement
* You’re scaling projects or clients

**Outcome:** Smooth adoption, empowered admins, and stronger internal ownership.

---

#### 3. Scale Package

**Best for:** Large teams (50+ users) or complex setups.

Optimized for integrations, data structure, reporting, and long-term scalability.

Price: $2,400

##### What’s included:

* 6 hours of expert-led sessions:
* Collaborative data structure setup
* Admin deep dive
* Team training
* Reporting and dashboard guidance
* Integration scoping and Q&A
* 14 days of post-onboarding support
* Data migration and workflow optimization guidance
* Personalized onboarding resources

##### Ideal if:

* You’re rolling out to 50+ users
* You need integrations or advanced reporting
* Your setup includes complex data or large project structures

**Outcome:** Optimized configuration, clean reporting, and scalable workflows.

---

#### 4. Custom Package

**Best for:** 70+ users or advanced enterprise needs.

Fully tailored onboarding experience aligned with your workflows and systems.

Price: Custom

##### What’s included:

* Custom onboarding roadmap
* Tailored admin and team sessions
* Advanced technical support (API, integrations, migrations)
* Enterprise-level ongoing support

### **Which Package Should You Choose?**

| Team Size | Complexity | Recommended Package |
| ---- |
| Up to 30 | Simple | Setup |
| 30–49 | Moderate | Enable |
| 50+ | Complex data or integrations | Scale |
| 70+ | Enterprise workflows | Custom |

### Annual Plan Needed for Onboarding

Our onboarding packages are available exclusively to teams on **annual Starter and Premium plans**.

If you're currently on a **monthly plan**, upgrading to annual is the first step to accessing onboarding services. Many teams choose to make this switch when they’re ready to:

* Lock in the right structure before scaling
* Ensure accurate reporting from day one
* Roll out Toggl Track confidently across the team

Investing in onboarding alongside an annual plan helps maximize long-term value, improve adoption, and avoid costly setup mistakes.

---

### How to Get Started

To request onboarding package:

1. Contact our Support team
2. Share your team size, use case, and complexity
3. We’ll recommend the best onboarding package for you and connect you with our Customer Success team