Toggl difficulties
Toggl requests are taking an unexepctedly long time at the moment and so it is working on and off currently.
We are working at getting full workflow back and will post hourly updates here as we proceed.
We are sorry for the hassle this is causing - while the web is difficult, we recommend you use https://m.toggl.com (Toggl on your Mobile) or Toggl desktop for time tracking - they both work offline so this shouldn't affect them. Your data will sync later seamlessly when we've got the web fully functional again.
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62 Posted by Daniellozynski on 05 Jan, 2012 02:16 PM
We can't delete entries, yesterday (evening) the page was extremely slow, we found out that quit a lot of entrys from December are gone (!) and sometimes (quit often) it's not saving entries...
It would be awesome if you could fix that really soon, thank you!
63 Posted by PC-CYT on 05 Jan, 2012 02:46 PM
Was working this morning (GMT Zone) ok, but this afternoon the service is unusable. 3 days in a row of issues? What is going on?
Support Staff 64 Posted by Liisa on 05 Jan, 2012 03:02 PM
After 2 days of instability, we have managed to restore all Toggl functionalities to the norm. Feel free to go back in, try it out and give us feedback yourself! Since we’ve seen the load improving, we can start re-adding some functionalities that we temporarily removed also, including sidebar chart and integrations, so keep an eye out!
So now to explain:
The root cause for these events was a toxic cocktail of our database hitting its memory limits due to a fast growth that it experienced, and increased traffic which in a most inconvenient way exposed some parts of unoptimized code.
As this indicates, we clearly had scalability issues. We then worked on optimizing the code, and at the same time upgraded our hardware. Sadly there was not an easy or quick enough way out of the situation, but it has now been sorted and we are now better prepared and have contingency plans for the future, should this ever happen again.
In general, we recommend using either m.toggl.com, Google Chrome offline extension ( https://chrome.google.com/webstore/detail/dmlpnhdjokocfdgkgdngmpocb... ), or the new Toggl Desktop ( http://support.toggl.com/kb/extra-applications/toggl-on-my-desktop ). These work with much improved offline handling, and can be used for time tracking even in the case of server failure.
We're adding similar offline support to Toggl main page in the upcoming months.
Those were nerve-wrecking hours for you, we are sincerely sorry for all of this, and certainly better prepared for similar issues in the future.
For all Pro users, we will add two days of extra usage of Pro features for free to all of you, to somehwat compensate for the two days that you had to deal with troubled Toggl.
65 Posted by Savs on 05 Jan, 2012 03:05 PM
I'm still getting 500 errors when I try to export a report to PDF.
Support Staff 66 Posted by Alari Aho (Toggl Support) on 05 Jan, 2012 04:04 PM
PDF exporting should work now.
67 Posted by Guy Paddock on 05 Jan, 2012 04:07 PM
I'm sorry guys, but you will need to reduce pricing to less than $5 per user. You can't expect to charge more and still have situations like this.
68 Posted by Autumn on 16 Jan, 2012 07:25 PM
Still getting 500 ERROR on any report. Searching by tags will not work also.
69 Posted by Lori on 16 Jan, 2012 08:31 PM
I'm getting the same 500 ERROR trying to run a report w/ a tag checked.
Support Staff 70 Posted by Liisa on 17 Jan, 2012 08:13 AM
Hi Lori & Autumn,
Really sorry about that! This has now been fixed.
Best,
Liisa
71 Posted by Autumn on 17 Jan, 2012 03:06 PM
Looks great! Thanks Liisa! Have a great day!
Support Staff 72 Posted by Alari Aho (Toggl Support) on 05 Apr, 2012 01:22 PM
We're closing this thread.
Alari Aho (Toggl Support) closed this discussion on 05 Apr, 2012 01:22 PM.